The Company Story
A message from Robert Little, Founder & Designer
Our Corporate Values
Regency strives to be a world leader in the design, manufacture, and marketing of hearth products. Every day each of us employs EXCITE™ (Exercising Continuous Improvement Towards Excellence)* in all of our processes assuring we are meeting the needs of our customers. We believe in the four cornerstones of great fireplace products: high quality, good value, clean burning efficiency, and beautiful aesthetics.
We achieve our mission through our corporate values:
• Ensure every item is crafted with care and comes out of manufacturing at its best
• Provide the highest level of customer support in the industry
• Partner with customers and suppliers to develop quality products and markets
• Honesty and fair dealing with customers, suppliers, employees, and governments
Regency products are designed to meet stringent Australian standards and made in our production facilities in Canada or China. We use only the finest materials in our manufacturing facilities; taking pride in building a reliable, quality product. Our state of the art facility spans over 240,000 square feet and is constantly being upgraded with the latest tools of the trade. Our commitment to quality is practiced at every step of the process, including a final inspection before anything is approved for shipment.
All Regency Wood Stoves and Inserts have been certified by the Environmental Protection Agency. Regency engineers have carefully designed the firebox to create airflow around the wood so that it burns completely, resulting in very little ash and next to no polluting smoke into our environment.
Commitment To Service
We are committed to your satisfaction. Our Regency products are sold through a carefully selected network of over 2000 professionally trained specialty fireplace retailers worldwide.
I am so confident in the quality workmanship, the finest materials, and durable heavy-duty construction invested in each and every product, that I offer a Limited Lifetime Warranty.
We know that you will be as proud of your Regency as we are - I guarantee it.
Founder & Designer
*EXCITE™ is Regency’s internal Training and Accreditation program adapted from the Toyota Problem Solving Method focusing on tools designed to give each and every Regency team member the ability to solve problems that result in the best possible product and service for all customers.