Reason for Notice

Fireplace Products Australia (FPA) is notifying owners of Regency brand i31 and natural gas F38 and FG38 open flue gas heaters of a safety hazard in which, under certain circumstances, potentially hazardous levels carbon monoxide may be created. This announcement is being made in conjunction with Energy Safe Victoria (ESV), the Victorian gas safety regulator. Affected units include:
 

  • Regency natural gas F38 open flue gas heaters units sold between 2003 and 2018
  • Regency natural gas FG38 units sold between 2004 and 2018
  • Masport branded F38 units sold between 2003 and 2006.
  • Masport branded FG38 units sold between 2004 and 2006.

Defect: Under certain circumstances the heaters may produce too much carbon monoxide.
 
Hazard: There is a potential for carbon monoxide poisoning, which can result in severe injury or death.
 
What to do: Consumers should immediately cease using the heater and contact FPA on 1800 860 660 between 8:00am - 4:30pm Melbourne time (Mon-Fri) or email safety@regency-fire.com.au for more information. Consumers can check if the heater is affected by using the search function at https://www.regency-fire.com.au/Customer-Care/Product-notice. FPA will arrange for testing and modification. If heating is required before FPA can conduct testing, please use other sources. DO NOT bring outdoor gas appliances indoors.
For more information, see safety alert from Energy Safe Victoria at https://www.esv.vic.gov.au/safety-alerts/gas-open-flued-gas-heaters/.

Is my Unit Affected?
Please enter your serial number to determine if your unit is affected by this safety notice - check here.
check and register your unit

Should your unit be affected, for the fastest response, please use the online form to register your unit to be tested and retrofitted or e-mail safety@regency-fire.com.au with your contact information (name, address, phone number, e-mail and the model and serial number of the unit). Alternatively, Fireplace Products Australia may also be contacted toll-free at 1 800 860 660 (Australia).
 

What’s the Solution? FPA will arrange for a licensed gas fitter to perform an inspection and modification to your unit at our cost. Modifications have been identified to correct and bring these units into compliance with the new regulations. FPA is confident that with the modification and results from the pressure testing of your home, your Regency heater will be safe to use for many years to come.

Who should you contact if you experience problems? This safety advisory is being executed in accordance with the requirements set forth by Energy Safe Victoria and the ACCC. If you are not satisfied with the service you receive from Regency, or if you have any concerns about your in-home heater safety inspection, please write to:

Matthew McLean - Managing Director
Fireplace Products Australia Pty Ltd
1 -3 Conquest Way, Hallam VIC Australia, 3803
safety@regency-fire.com.au

On behalf of all Regency staff, we sincerely regret and apologize for any inconvenience this situation may cause. Thank you in advance for registering your Regency heater so we can ensure it meets our highest standards for product quality and safety.

Register
For the fastest response, please use the online form to register your unit to be tested and retrofitted.


Email
E-mail safety@regency-fire.com.au with your contact information (name, address, phone number, e-mail and the model and serial number of the unit).

Phone
Fireplace Products Australia may also be contacted toll-free at 1 800 860 660 (Australia).

FAQs
Frequently Asked Questions
What is negative pressure? - fact sheet (Energy Safe Victoria)

Help
Can't find your serial number? Click here for instructions where to find your serial number.