Reason for Notice

Out of an abundance of caution Fireplace Products Australia (FPA) is notifying owners of Regency brand i31 and natural gas F38 and FG38 open flue gas heaters of a safety hazard in which, under certain circumstances, potentially hazardous levels carbon monoxide may be created. This announcement is being made in conjunction with Energy Safe Victoria (ESV), the Victorian gas safety regulator. Affected units include:

  • Regency LPG and natural gas i31 units sold between 2010 and 2018
  • Regency natural gas F38 and FG38 open flue gas heaters units sold between 2003 and 2018
  • Regency natural gas FG38 units sold between 2004 and 2018
  • Masport branded F38 units sold between 2003 and 2006.
  • Masport branded FG38 units sold between 2004 and 2006.

Regency is asking owners of these units to turn heaters off and register them for a free in-home modification and safety testing to be performed by a qualified gasfitter. If you have one of these heaters, you should not use it until it has been modified and tested by a qualified gasfitter.

In the meantime, please use alternative sources of heating. DO NOT bring outdoor gas appliances inside, such as a patio heater. This is dangerous and can also lead to carbon monoxide poisoning.

Is my Unit Affected?
Please enter your serial number to determine if your unit is affected by this safety notice - check here.
check and register your unit

Should your unit be affected, for the fastest response, please use the online form to register your unit to be tested and retrofitted or e-mail safety@regency-fire.com.au with your contact information (name, address, phone number, e-mail and the model and serial number of the unit). Alternatively, Fireplace Products Australia may also be contacted toll-free at 1 800 860 660 (Australia).

What’s the Risk?
Recent testing suggests that, under certain conditions, it may be possible for Regency brand i31, natural gas F38 and FG38 open flue gas heaters to release hazardous levels of carbon monoxide. This risk may be increased if the heater is subjected to certain conditions, including flue blockage, the operation of range hoods and other exhaust fans, a tightly sealed environment and/or if the heater has not been installed or serviced properly. No injuries have been reported and no other products manufactured by Regency are impacted.

What’s the Solution?
FPA will arrange for a licensed gas fitter to perform an inspection and modification to your unit at our cost. Modifications have been identified to correct and bring these units into compliance with the new regulations. FPA is confident that with the modification and results from the pressure testing of your home, your Regency heater will be safe to use for many years to come.

Who should you contact if you experience problems?
This safety advisory is being executed in accordance with the requirements set forth by Energy Safe Victoria and the Victorian State Government. If you are not satisfied with the service you receive from Regency, or if you have any concerns about your in-home heater safety inspection, please write to:

Matthew McLean - Managing Director
Fireplace Products Australia Pty Ltd
1 -3 Conquest Way, Hallam VIC Australia, 3803
safety@regency-fire.com.au


On behalf of all Regency staff, we sincerely regret and apologize for any inconvenience this situation may cause. Thank you in advance for registering your Regency heater so we can ensure it meets our highest standards for product quality and safety.


Register
For the fastest response, please use the online form to register your unit to be tested and retrofitted.


Email
E-mail safety@regency-fire.com.au with your contact information (name, address, phone number, e-mail and the model and serial number of the unit).

Phone
Fireplace Products Australia may also be contacted toll-free at 1 800 860 660 (Australia).



FAQs
Frequently Asked Questions
What is negative pressure? - fact sheet (Energy Safe Victoria)

Help
Can't find your serial number? Click here for instructions where to find your serial number.