Who are We?
Founded by Robert Little just outside of Vancouver, Canada in 1979, Regency Fireplace Products has proven to be a world leader in the design, manufacture and marketing of hearth products. What started with Robert designing and making wood stoves in a garage, soon grew to a sophisticated manufacturing and marketing organization of more than 300 employees; supplying over 2000 retailers across North America, Europe, Japan, China, Australia and New Zealand.
We believe in the four cornerstones of great fireplace products: high quality, good value, clean burning efficiency, and beautiful aesthetics. Simply put, we are a big team of designers, creators, marketers and innovators working together to achieve a common goal: creating quality products that bring people together.
How do We Accomplish our Goals?
From the beginning, the vision has remained the same; creating the finest of fireplace products. With growing demand from around North America, Australia and New Zealand, the manufacturing facility spanning over 22,000 square metres, is constantly being upgraded with the latest tools of the trade; including state of the art robotic technologies.
Borrowing concepts from ‘Lean Manufacturing’ Regency created its own program called EXCITE; Exercising Continuous Improvement Towards Excellence. The EXCITE program helps to streamline processes throughout the company to assure we are meeting the needs of our consumers. Our commitment to quality is practiced at every step in the process, including inspecting every product before it is shipped.
How we Design our Products
Regency is committed to research and development to ensure we maintain our reputation for innovation, quality, and value. By our team of more than 30 designers and engineers using the latest 3D CAD technology, cutting edge manufacturing resources and certified in-house testing laboratories, we are able to respond quickly to market demands and regulation changes to create highly efficient, stunningly beautiful fireplaces.
How We Serve our Customers
We are committed to customer satisfaction and providing the highest level of support. Our Regency products are sold through a network of professionally trained fireplace retailers. To ensure top-level service to our international customers, we leverage our Australian distribution center backed by a team of dedicated sales, technical and customer support professionals.
Our Commitment to the Environment
We understand that as a company it is our responsibility to engineer and carefully design our products to meet the standards of the Australian Gas Association (AGA) and the Australian Home Heating Association (AHHA).