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FPI Fireplace Products International Ltd. manufactures its Regency® family of fireplaces, stoves and inserts to the highest possible quality and safety standards. We build and test our appliances with great care. We believe that to ensure the highest installation standards and customer satisfaction, the homeowner should visit a specialty hearth store, to discuss their fireplace needs with an experienced retailer.
Hearth products are complicated, technologically sophisticated appliances. Every brand has its own unique characteristics and requirements. We have spent many years seeking out the best hearth product dealers in your area so that we could be sure that your new Regency® fireplace, stove or insert is installed professionally, courteously, and most of all, safely.
We continue to spend a great deal of effort training our dealers to be as knowledgeable and up-to-date as they can on our models, so that you will enjoy a lifetime of warm and happy moments in front of your new fire, without any worries. If your Regency® does require servicing, your local dealer will be right there to help.
To ensure these standards of customer satisfaction, FPI will not permit any of its authorized retailers to sell Regency® products over the internet. We continue to encourage the use of the internet to promote fireplace products and Dealer stores. We believe, however, that the direct selling on the internet is irresponsible and fails to deliver the high level of customer service that only a visit to an authorized Regency® retailer can deliver.
Any authorized Regency® retailer posting prices and making offers for sale on the internet will be asked to stop immediately or risk losing its dealership. We are confident that careful management of this important medium will result in our customers investing in the right product to fulfill their needs and provide lasting enjoyment of this fire for many years.
© 2017 FPI Fireplace Products International Ltd. All rights reserved.
Regency®, Greenfire®, Astrocap® and Panorama™, Albany®, Alterra®, Bellerive®, Berwick®, Cardinia®, Narrabri®, and Renmark® are the registered and/or proprietary trademarks of FPI Fireplace Products International Ltd. All rights reserved.
Use of Content. FPI Fireplace Products International Ltd. ("FPI") authorizes you to download the content and materials on this Web site and other FPI Web sites that are linked to this site or affiliated with this site ("Site"), under the condition that all the information, communications, software, scripting, photos, text, video, graphics, sounds, images and other materials and services found on the Site (collectively "Content") may only be used for the purposes of advertising Regency® Fireplace Products in a positive manner and that does not disparage or diminish the goodwill associated with the REGENCY® brand. The Content, including any photography or images, cannot be altered or modified, and cannot be re-distributed, republished, or re-transmitted in any way without the prior written consent of FPI. Unless otherwise noted, all Content and other materials on this site are protected as the copyrights, trade dress, trademarks and/or other intellectual properties owned by FPI or by other parties that have licensed their material to FPI, and you shall retain all copyright, trademark and other proprietary notices contained in the Content.
(b) residential and/or postal address;
(c) date of birth;
(e) bank details;
(f) credit card information;
(g) employment or business;
(h) professional details;
(i) associations, including trusts and companies;
(j) contact details, including email address and telephone numbers;
(k) information collected via electronic communications, which may include internet protocol addresses, the time, date and place of the communication; and
(l) any additional Personal Information that you provide to FPA, or authorise FPA to collect, as part of your interaction with FPA.
(a) provide it to Us;
(b) visit and browse Ours website;
(c) interact with Us electronically, via social media (including Facebook, Instagram and Twitter);
(d) contact Us by email, telephone or facsimile;
(e) use FPI’s online application on your phone or other device.
a) the third party is Fireplace Group’s Related Bodies Corporate (as defined in the Corporations Act 2001 (Cth)), business partners, credit reporting bodies, other customers or your representatives; or
(b) you have consented to the collection of the information; or
(c) Fireplace Group is required, or authorised under Australian law, court/ tribunal, to do so; or
(d) it is unreasonable or impracticable to obtain the information from you; or
(e) the information is publicly available.
(a) use the Personal Information to verify your identity;
(b) use the Personal Information to provide its products or services to You, to assist You with enquiries or purchases, or to provide You with better customer service;
(c) use the Personal Information to administer and manage the products and services Fireplace Group provides to You, to charge and bill You for them, and to collect any amounts You may owe Fireplace Group;
(d) reproduce and store the Personal Information for the Primary or Secondary Purposes; or
(e) share your Personal Information internally or to Related Bodies Corporate, or with its contractors or other service providers, for the Primary and Secondary Purposes
(a) employees, other personnel, Related Bodies Corporate and affiliates;
(b) third party contractors and providers of goods and services, such as courier and delivery companies, marketing and promotion companies, training and training certification agencies, web analytics services, business support services, and information technology service providers;
(c) parties with whom Fireplace Group are in joint venture or is otherwise doing business who need that information to conduct Fireplace Group’s business;
(d) market research companies who undertake customer surveys for Us;
(e) industry bodies or buying groups of which You may be a member;
(f) insurance and finance companies;
(g) professional service firms providing services to Us, such as legal or accountancy services;
(h) authorised third party providers of information assurance services;
(i) law enforcement agencies or regulatory agencies where required or authorised;
(j) any entity where required or authorised by or under a law or a court or tribunal;
(k) any other recipient which is notified to You at the time of collection or that You otherwise authorise.
(a) Our employees, other personnel, related companies and affiliates;
(b) third party service providers of data storage and processing services;
(c) joint venture partners and contractors;
(d) third party contractors and providers of goods and services;
(e) entities Fireplace Group works with in delivering or managing its business;
(f) companies and individuals You have given Us permission to share information with; and
(g) foreign governments or regulating bodies if Fireplace Group are required to.
Attn: Privacy Officer
Fireplace Products Australia Pty Ltd
1-3 Conquest Way
Hallam, VIC Australia, 3803
Phone: +61 3 9799 7277 | Fax: +61 3 9799 7822
(a) granting credit to you; and
(b) supplying goods and services to you.
(a) business marketing;
(b) data use and collection for internal business purposes;
(c) storage and security of the information;
(d) debt collection;
(f) complying with the law.
(a) racial or ethnic origin;
(b) political opinions;
(c) membership of a political association;
(d) religious beliefs or affiliations;
(e) philosophical beliefs;
(f) membership of a professional or trade association;
(g) membership of a trade union;
(h) sexual orientation or practices;
(i) criminal record;
(j) health information;
(k) genetic information; or
(l) biometric information or templates.